Havertys Furniture in Athens, GA Open now

Reviews about Havertys Furniture

• ★ ★ ★ ☆ ☆

  January 03, 2020, by Stacy Nave
  Great shopping experience, but Top Drawer Customer Service is a bit of a joke. I ordered a chair and ottoman last month. Came quickly, which was awesome, but when we unboxed the ottoman the metal frame that allows it to rock is bent so bad it does not sit flat and wobbles. I opened the service ticket and was asked to submit pictures of the damage and I did. The pictures clearly showed the problem. I was contacted to set up a time for the service technician to come out. I assumed this was to fix the problem. Wrong. Even though I submitted several pictures showing how bad the problem is the technician was only sent to confirm that there was a problem. I just wasted 2 hours in the middle of my work day waiting for someone to tell me what I already knew. Now I have to wait god knows how long to actually get the problem fixed. What is the point of submitting pictures if no one uses them. Why can't I just take to ottoman back to the store so it can be resolved there instead of me having to waste my vacation hours on a 1 minute service call.